BusinessTechPros was founded for one very important reason: To provide our partners with an all- inclusive 24-7 proactive IT management solution.
BusinessTechPros Managed services solution focuses on two managed service packages, BASIC, and All Inclusive. Here you can understand more about how our revolutionary new BTP agenty is the latest in industry standards for proactive network management. Our agent runs quietly behind the scenes on each device in your network.
Network Security, Productivity and Back-up
The Agent diagnostically checks, both daily and hourly key processes and services on each device within the network, providing BTP with a clear 24-7 technical look into the network. This gives our tech department the ability to respond in real time to issues before they become an IT nightmare, in most cases before the user is aware they exist. When you partner with BusinessTechPros you will have peace of mind knowing that you have an accountable team of IT professionals to monitor and maintain your network 24-7. Our goal is to build strong relationships with our partners, and to provide the most up to date technology and protection possible.
Managed services is a proactive way of maintaining your network, servers, workstations, tablets, and phones. Managed Services provides monitoring with a daily safety check, and 24×7 checks to make sure your network is free of problems. When a problem is detected our team will take steps to resolve the issue. Many times before you even know there was a problem. Preventing downtime is the goal of Managed Services. In short, Managed Services provides you with the peace of mind to know that your business is running efficiently, securely, and reliably.
Managed Services IT Model
Our list of Managed Services consists of:
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Managed Services Packages
See our packages below:
BASIC
BTP Proactive Monitoring
- Daily Health Check
- Performance Monitoring
- 24X7 Monitoring
BTP Proactive Maintenance
- Patch Management
- Cleaning Temp Files
- Defragging
- PC Reboots
- Physical System Check
Security
- BTP-MAV Vipre Anti-Virus Plus Malware Protection
- Daily Back up Check
Helpdesk
- System Tray “Helpdesk on demand”
- Phone Support
- Email Support
- Remote Desktop Support
Backups
- Complete Server Image Backup
- Qtr. Backup / Restore Testing
- Local Backup
- Cloud Backup
Reporting
- Executive Monthly Summary Report
All Inclusive
BTP Proactive Monitoring
- Daily Health Check
- Performance Monitoring
- 24X7 Monitoring
BTP Proactive Maintenance
- Patch Management
- Cleaning Temp Files
- Defragging
- PC Reboots
- Physical System Check
Security
- BTP-MAV Vipre Anti-Virus Plus Malware Protection
- Daily Back up Check
Helpdesk
- System Tray “Helpdesk on demand”
- Phone Support
- Email Support
- Remote Desktop Support
Backups
- Complete Server Image Backup
- Qtr. Backup / Restore Testing
- Local Backup
- Cloud Backup
Reporting
- Executive Monthly Summary Report
BTP Helpdesk
BTP Helpdesk is the path for our partners to open up help tickets in our system. We offer several ways to open tickets. The Helpdesk software tracks all ticket and activity an all accounts for monthly reporting. Different ways to initiate a Help Ticket.
1. Call us at 830-515-4565 and talk to a helpdesk rep during business hours or leave a message.
2. Click on the “Open a Busines Tech Pros Ticket” up top.
3. Email: help@businesstechpros.com Remote support request will open a ticket on an issue that is not critical. When your issue is resolved you will be notified via email.
